Installing and AdministeringAmAndA@SOHOVersion 3.xxAdministrator’s Guide: 7/01 Edition
4 Installing and Administering Amanda@SOHO
Chapter 2:Installing AmandaInstallation ChecklistInstalling Amanda takes only a few steps. To install Amanda:1. Create ports on Amanda by connecting a
6 Installing and Administering Amanda@SOHOConnecting PortsYou create an Amanda port by connecting a telephone line (a standard 2-wire line cord) from
Chapter 2: Installing Amanda 7The next diagram shows the international hardware:Using the BatteriesThe international version of Amanda@SOHO has a batt
8 Installing and Administering Amanda@SOHONOTE: If Amanda asks for a security code immediately (because the telephone switching system uses an auto-lo
Chapter 2: Installing Amanda 9If your telephone switching system is not on this list (or if it is, but the dial codes needs some changes to fit your v
10 Installing and Administering Amanda@SOHOyou should be very familiar with the telephone switching system you are using. For details, see “Setting Up
Chapter 2: Installing Amanda 11Designating the Fax Machine’s ExtensionIf you attach a fax machine to an extension controlled by Amanda, Amanda recogni
12 Installing and Administering Amanda@SOHOUsing the Remote ProgramTo connect via data modem, both Amanda’s computer and the computer that will be acc
Chapter 2: Installing Amanda 13If Amanda is running, her main screen appears.5. Shut down Amanda:a. Press Alt+S.b. Type Y for yes two times.The SOHO D
ii Installing and Administering Amanda@SOHOCopyright, Trademark, and Other NoticesCopyright 1992–2001 The Amanda Company. All Rights Reserved. This
14 Installing and Administering Amanda@SOHOSOHO Dialcodes Installation TableField Label DescriptionName of phone system: If you selected a telephone s
Chapter 2: Installing Amanda 157. When you have finished press F10 to save and Esc to exit.Amanda automatically reboots.8. Type Alt+X to end the conne
16 Installing and Administering Amanda@SOHOEntering Integration StringsAn integration pattern is a string of characters that represent the DTMF digits
Chapter 2: Installing Amanda 17• Select a fifth extension that forwards all calls to Amanda.• If applicable, create a hunt group that will forward bac
18 Installing and Administering Amanda@SOHO3. The integration string from Test 3 may be identical to the string from Test 1 (except for the extension
Chapter 3:Administering AmandaUnderstanding AmandaTo users and callers, Amanda is a voice on the telephone guiding them to people, services, and the m
20 Installing and Administering Amanda@SOHONOTE: You should change the security codes for mailboxes 0, 411, 990, 991, and 999 to prevent users from ac
Chapter 3: Administering Amanda 21Personal MailboxesA user usually has only one extension and, therefore, only one mailbox. That mailbox is a personal
22 Installing and Administering Amanda@SOHOProcessing Calls and MailboxesAmanda waits for incoming calls directed to her by your telephone switching s
Chapter 3: Administering Amanda 23Call Processing Diagram
iiiFraudulent Usage AdvisoryAlthough the Amanda software is designed to resist fraudulent usage, including unauthorized access to a long distance netw
24 Installing and Administering Amanda@SOHOAdministering AmandaYou, as system administrator, have a System Administrator mailbox (999) in addition to
Chapter 3: Administering Amanda 25When creating personal mailboxes, make sure you give the mailbox the same number as the user’s extension. If the use
26 Installing and Administering Amanda@SOHOTo create a range of informational mailboxes: (For login instructions, see “Logging into Amanda” on p
Chapter 3: Administering Amanda 27Recording Company GreetingsAs system administrator, it is your job to record the greetings for mailbox 990 (the Comp
28 Installing and Administering Amanda@SOHOStart playing it at 5:30 P.M. Monday through Friday.Greeting 3: Holiday Greeting‘Thank you for calling Comp
Chapter 3: Administering Amanda 29Recording Employee Directory InstructionsAmanda is shipped with mailbox 411 predefined as the mailbox for the employ
30 Installing and Administering Amanda@SOHOIf a user wants to create a menu, you might need to create some informational mailboxes for him. Otherwise,
Chapter 3: Administering Amanda 31To review the menu options in a menu for a personal mailbox: (as that mailbox) + + + To change a menu op
32 Installing and Administering Amanda@SOHONOTE: The personal mailboxes 304, 315, and 328 and the informational mail-boxes 800, 801, 802 must have bee
Chapter 3: Administering Amanda 33After any recording:To delete a system announcement: (For login instructions, see “Logging into Amanda” on pa
iv Installing and Administering Amanda@SOHO
34 Installing and Administering Amanda@SOHOTo send a message using a system-wide mailing list: (for any mailbox) (For login instructions, see “L
Chapter 3: Administering Amanda 35To review a holiday list: (For login instructions, see “Logging into Amanda” on page 7.)+ + + NOTE
36 Installing and Administering Amanda@SOHOEnter the date as month-day-year. Use 1 or 2 digits for the month, 2 digits for the day, and 2 or 4 digits
Chapter 3: Administering Amanda 37To select the telephone switching system: (For login instructions, see “Logging into Amanda” on page 7.)+
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Appendix A:Setup SheetsCompany Greeting ExampleMailbox 990 Preassigned)It is a good idea to give mailbox 990 the same menu as mailbox 991. Then freque
40 Installing and Administering Amanda@SOHO Setup SheetsCaller Instructions Example(Mailbox 991 Preassigned)(Because of the seamless transfer from
Appendix A: Setup Sheets 41 Setup SheetsMailbox with MenuMailbox Number: __________Comment: ________________.Mailboxes assigned to menu options:Gre
42 Installing and Administering Amanda@SOHO Setup SheetsMailbox ChecklistMailbox Purpose0 Reserved for Operator123456789
Appendix A: Setup Sheets 43Mailbox Purpose—Master Copy— Make copies of this sheet prior to filling it out.
ContentsCopyright, Trademark, and Other Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iiLimited Warranty on Software. . .
44 Installing and Administering Amanda@SOHOMailbox Purpose4ll Reserved for Employee Directory990 Reserved for Main Greeting991 Reserved for Caller Ins
Appendix B:TroubleshootingIf you have problems with Amanda@SOHO, an Amanda Company customer service representative can call your system to ascertain a
46 Installing and Administering Amanda@SOHOBEFORE you create mailboxes. Otherwise all the mailboxes must be deleted and recreated.
Appendix C:Wall-Mounting InstructionsIf you are mounting Amanda@SOHO on the wall, use this template to determine where to put the screws (or bolts) th
48 Installing and Administering Amanda@SOHO
Numerics0 19411 19, 298 19990 20, 22, 27, 39sample greetings 27991 20, 22, 28, 40sample greetings 28995 20997 20998 20998 shortcutmailbox 19999 20reco
50 Installing and Administering Amanda@SOHOdirect messagingmailbox 20directoryemployee 29disconnectingREMOTE.COM 15distribution sales 2dl_hangup 15dl_
Index 51Panasonic 576 9Panasonic DBS 824 9Panasonic DBS Alternate 9Panasonic KXT 1232 11D 9Panasonic KXTD 1232 9passwords 26patternsintegration 15pers
52 Installing and Administering Amanda@SOHOsecondary attendant 1voice 2Vversion numberAmanda@SOHO 36Vodavi Starplus DHS 9voice 2voice mailmailbox 19vo
Enabling Network Telephonyfor the Communicating PCAmanda@SOHO Administrator’s Quick Reference Administer AmandaDial: _______ (Amanda’s no.) + +
vi Installing and Administering Amanda@SOHODeleting a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Administration Menu Record announcement Reset ports Delete announcement Set system options Manage mailboxes Return to prev. Shut down A
Chapter 1:Introducing AmandaUsing this GuideThis guide is to be used by both the person who installs Amanda@SOHO and the person who administers the sy
2 Installing and Administering Amanda@SOHOConfigured as an off-duty attendant: Amanda provides 24-hour access to your company and its employees when
Chapter 1: Introducing Amanda 3System Administration SupportSystem administration support covers the configuration of Amanda, such as creating mailbox
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